The dangers of lone working or violence cannot always be foreseen or avoided therefore it is far better for employees to be prepared than to assume an attitude of "it will never happen to me". This half day training session has been developed to raise employees awareness of the possiblilty of violence plus the dangers of lone working and to provide advice and guidance on preventing violence/viloent situations, along with tips on how to improve employee safety when working alone.
COURSE CONTENT Lone Working – Introduction Assessing Vulnerability Responding to conflict Managing aggressive situations Safety protocols for lone working Putting policies and procedures into practice
Participants learn how to take steps to reduce personal risks and to improve their approach to de-escalating customer aggression. After completing the course participants feel more in control, safe and confident to deal with working alone and managing aggression. This course forms a major building block in the ‘Duty of Care’ employers should practice to ensure staff stay safe.
This training is being offered at no cost to schools that have joined the Health & Safety Essentials SLA and have not exceeded their allowance. However, for schools not in the SLA a cost of £124 per head for each session will be chargeable for each member of staff. Please note that once a place is taken the charge will be made unless there are extenuating circumstances or at least 5 working days’ notice of cancellation. For this course to be delivered 6 or more places must be requested.